
A: When it's a straw at Disneyland.
However you feel about the mega-empire that is Disney, you gotta give them credit for some fantastic ideas, especially in the field of marketing. I had the pleasure of visiting Disneyland a couple of weeks ago and I noticed that virtually everywhere I looked, Disney had found a way to turn the ordinary into something, well,
unordinary and in some cases, quite extraordinary.
Case in point was the straw that came with my nephew's kids meal. It wasn't just your standard straw...when you drank through it, the temperature of the liquid changed the color of the plastic from blue to purple, kind of like a
mood ring, if you were around in the 70s.
Colton, my nephew, was so impressed that he insisted on saving it and taking it back home. 2
nd example: there is a fountain in a courtyard at Downtown Disney that has lights underneath the water. And, like the straw, the lights change color but this time based on the sounds around it. So when a violinist performs nearby, the color of the water changes in perfect synchronicity with the music.
Is this important? Do either of the these examples make Disney more money directly?
Probably not. What they do is enhance the experience of their customers. The "
imagineers" at Disney find a way to set themselves apart so that even something as mundane as a straw is unique.
How do you enhance the experience for your customers? How can you make their interaction unique and utterly unforgettable?